Refund Policy
Last updated: January 4, 2024
Refund Policy
This Refund Policy outlines our procedures for refunds and service cancellations.
Refund Eligibility
We offer refunds under the following conditions:
- Within 14 days of purchase
- Service not meeting advertised specifications
- Technical issues preventing service use
- Account cancellation during trial period
Refund Process
To request a refund:
- Contact our support team
- Provide your account details
- Explain the reason for your refund request
- Allow up to 5-7 business days for processing
Non-Refundable Items
The following are not eligible for refunds:
- Used or partially used services
- Custom development work
- Add-on features
- Administrative fees
Pro-rated Refunds
For subscription cancellations after the refund period:
- Service continues until the end of the billing period
- No partial refunds for unused time
- No carry-over of unused credits
Payment Method
Refunds will be issued to the original payment method used for the purchase.
Exceptions
We may make exceptions to this policy at our discretion, considering:
- Technical issues on our end
- Service unavailability
- Special circumstances
Changes to Policy
We reserve the right to modify this Refund Policy at any time.
Contact Us
For refund requests or questions about this policy, please contact our support team.