Terms of Service

These Terms of Service ("Terms") govern your access to and use of our B2B SaaS platform and services. Please read these Terms carefully before using our services.

1. Acceptance of Terms

By accessing or using our platform, creating an account, or using any of our services, you agree to be bound by these Terms and our Privacy Policy. If you disagree with any part of these Terms, you may not access or use our services.

2. Description of Service

Our platform provides B2B SaaS solutions including:

• Organization Management: Multi-tenant organization structures with role-based access
• User Authentication: Secure login with OAuth providers and email-based authentication
• Subscription Management: Plan-based access with billing and payment processing
• Team Collaboration: Invitation systems and team member management
• API Access: Programmatic access to platform features (where available)
• Support Services: Customer support and technical assistance

3. Account Registration and Security

Account Creation

• You must provide accurate, current, and complete information during registration
• You must be at least 18 years old to create an account
• You are responsible for maintaining the security of your account credentials
• One person or legal entity may not maintain more than one account

Organization Accounts

• Organization owners are responsible for their organization's use of the service
• Owners can invite team members and manage their roles and permissions
• Organizations are responsible for their members' compliance with these Terms

Account Security

• You must immediately notify us of any unauthorized use of your account
• We are not liable for losses arising from unauthorized use of your account
• You may not share account credentials or allow others to access your account

4. Acceptable Use Policy

Permitted Uses

You may use our services only for:

• Legitimate business purposes
• Activities that comply with applicable laws and regulations
• Purposes consistent with these Terms

Prohibited Uses

You may not:

• Violate Laws: Use our services for illegal activities or to violate any laws
• Harm Others: Engage in harassment, abuse, or harmful conduct toward other users
• Security Violations: Attempt to breach security, access unauthorized data, or interfere with service operation
• Intellectual Property Infringement: Use copyrighted materials without permission
• Data Mining: Use automated tools to extract data without authorization
• False Information: Provide false or misleading information
• Resale: Resell or redistribute our services without written permission
• Competitive Analysis: Use our services to develop competing products

5. Subscription Plans and Billing

Subscription Terms

• Subscription fees are billed in advance on a monthly or annual basis
• All fees are non-refundable except as required by law or stated in our refund policy
• We reserve the right to change pricing with 30 days' notice
• Failure to pay fees may result in service suspension or termination

Payment Processing

• Payments are processed by third-party providers (Stripe, PayPal, LemonSqueezy)
• You authorize us to charge your payment method for all fees
• You must maintain valid payment information
• Disputed charges must be reported within 60 days

Plan Changes and Cancellation

• You can upgrade or downgrade your plan at any time
• Changes take effect at the next billing cycle unless otherwise specified
• You can cancel your subscription at any time through your account settings
• Service continues until the end of your billing period after cancellation

6. Data Ownership and Usage

Your Data

• You retain ownership of all data you upload or create using our services
• You grant us permission to use your data solely to provide our services
• You are responsible for the accuracy and legality of your data
• You must have rights to all data you upload to our platform

Our Data and Intellectual Property

• Our platform, including software, designs, and content, is our intellectual property
• You may not copy, modify, distribute, or reverse engineer our services
• These Terms do not grant you any intellectual property rights in our services

Data Processing and Privacy

• We process your data in accordance with our Privacy Policy
• We implement security measures to protect your data
• You consent to data processing as described in our Privacy Policy
• We may use aggregated, anonymized data for service improvement

7. Service Availability and Modifications

Service Level

• We strive for high availability but do not guarantee uninterrupted service
• We may perform maintenance that temporarily affects service availability
• We are not liable for service interruptions beyond our reasonable control

Service Modifications

• We may modify, update, or discontinue features at any time
• We will provide reasonable notice for significant changes that affect functionality
• Continued use of our services constitutes acceptance of modifications

8. Termination

Termination by You

• You may terminate your account at any time through your account settings
• Termination does not relieve you of payment obligations for services already provided
• We may retain certain data as required by law or for legitimate business purposes

Termination by Us

We may suspend or terminate your account immediately for:

• Violation of these Terms or our policies
• Non-payment of fees
• Illegal activities or harmful conduct
• Security breaches or attempted breaches
• Inactivity for extended periods (with notice)

Effect of Termination

• Your access to our services will be disabled
• You remain liable for all fees incurred before termination
• We may delete your data according to our data retention policies
• Provisions that should survive termination will remain in effect

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

Disclaimer of Warranties

• Our services are provided "AS IS" and "AS AVAILABLE"
• We disclaim all warranties, express or implied, including merchantability and fitness for purpose
• We do not warrant that our services will be error-free or uninterrupted

Limitation of Damages

• Our total liability shall not exceed the amount you paid us in the 12 months before the claim
• We are not liable for indirect, incidental, special, or consequential damages
• We are not liable for lost profits, data loss, or business interruption

Exceptions

• This limitation does not apply to gross negligence, willful misconduct, or death/personal injury
• Some jurisdictions do not allow liability limitations, so these may not apply to you

10. Indemnification

You agree to indemnify and hold us harmless from claims arising from:

• Your use of our services
• Your violation of these Terms
• Your violation of third-party rights
• Your data or content uploaded to our platform

11. Dispute Resolution

Governing Law

These Terms are governed by the laws of [Your Jurisdiction] without regard to conflict of law principles.

Dispute Resolution Process

1. Direct Communication: Contact us first to resolve disputes informally
2. Mediation: If needed, we agree to participate in good-faith mediation
3. Arbitration: Disputes not resolved through mediation will be settled by binding arbitration
4. Class Action Waiver: You agree not to participate in class action lawsuits against us

Exceptions

• Either party may seek injunctive relief in court for intellectual property violations
• Small claims court actions are permitted for qualifying disputes

12. Modifications to Terms

Notice of Changes

• We may modify these Terms at any time
• Material changes will be communicated via email or platform notification at least 30 days in advance
• Minor changes (typos, clarifications) may be made without notice

Acceptance of Changes

• Continued use of our services after changes constitute acceptance
• If you disagree with changes, you must stop using our services and may terminate your account

13. General Provisions

Entire Agreement

These Terms, along with our Privacy Policy and any additional terms, constitute the entire agreement between us.

Severability

If any provision of these Terms is found invalid, the remaining provisions continue in full force.

Assignment

You may not assign your rights under these Terms. We may assign our rights and obligations with notice.

No Waiver

Our failure to enforce any provision does not constitute a waiver of our rights.

Force Majeure

We are not liable for failures to perform due to circumstances beyond our reasonable control.

14. Contact Information

For questions, concerns, or notices regarding these Terms:

Email: support@example.com Subject Line: Terms of Service Inquiry Response Time: We aim to respond within 48 hours

Mailing Address: [Your Company Name] [Your Street Address] [Your City, State, ZIP Code] [Your Country]

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. These Terms are effective as of the date listed above.